If you have a concern about psychological or behavioural services you have received, we want to hear about it.<\/p>\n\n\n\n
One of the College\u2019s most important responsibilities is to respond to your concerns about Psychologists, Psychological Associates, and Behaviour Analysts. We are here to ensure that registered members provide appropriate care to all Ontarians. <\/p>\n\n\n\n
Anyone can file a complaint or report concerns about a Psychologist, Psychological Associate, or Behaviour Analyst. This includes a client, a family member or friend of the client, or a general member of the public.
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Please review the Frequently Asked Questions<\/a> about complaints and reports. You may also contact the College at 416-961-8817\/1-800-489-8388 or invhear@cpbao.ca<\/a> to discuss the complaints process. <\/p>\n\n\n\n If you are comfortable doing so, you can first discuss your concerns with the Psychologist, Psychological Associate, or Behaviour Analyst. Sometimes, the member may be unaware of your concerns, and may be willing to resolve them with you in an appropriate manner. <\/p>\n\n\n\n The College may be able to assist with a resolution. Please see additional information regarding the College\u2019s Facilitated Resolution Process<\/a>.<\/p>\n\n\n\n The College has expectations and rules that it expects members to follow. If a member doesn\u2019t follow the rules, they can face consequences. There are three main sources of rules for Psychologists,Psychological Associates, and Behaviour Analysts in Ontario. The purpose of these rules is to ensure that members are practising safely and in the public interest.<\/p>\n\n\n\n The first is the Regulated Health Professions Act, 1991<\/a><\/em>. This law applies to all regulated health professionals in Ontario. The Health Professions Procedural Code<\/a> is part of the Act. The Code has a lot of information about how Colleges need to conduct their investigations.<\/p>\n\n\n\n Second is the 51³Ô¹ÏºÚÁÏÍø and Applied Behaviour Analysis Act, 2021<\/em><\/a>. This Act applies to the practice of psychology and applied behaviour analysis in Ontario. The Professional Misconduct Regulation<\/a> is made under the authority of this Act. The Regulation lists conduct that would be considered professional misconduct.<\/p>\n\n\n\n Third, College members are governed by the Standards of Professional Conduct, 2024<\/a>. The Standards<\/em> are made under the authority of Code. The Standards<\/em> set out rules that members are expected to follow in their practice of psychology or applied behaviour analysis. Investigations and hearings are conducted to see whether a member has failed to uphold these rules and standards.<\/p>\n\n\n\n Respectful behaviour<\/strong><\/p>\n\n\n\n We are committed to communicating with you in a respectful, professional, and civil manner and we expect the same courtesy from you. <\/p>\n\n\n\n We understand that your circumstances may be stressful and emotional however, for safety purposes, threatening or abusive comments towards staff will not be tolerated. Staff reserve the right to restrict or end communication in these situations.<\/p>\n\n\n\n You may also contact the College at 416-961-8817\/1-800-489-8388 or invhear@cpbao.ca<\/a> to discuss the complaints and reports process.<\/p>\n<\/div>\n\n\n\n Submit Complaint<\/strong><\/a><\/p>\n\n\n\n You may also send your written complaint to the College by way of fax or regular mail. For our address information please click here<\/a>.<\/p>\n<\/div>\n\n\n\n If you don\u2019t want to file a complaint<\/a>, and don\u2019t have a mandatory reporting obligation<\/a>, you can still bring your concerns about a member to the College\u2019s attention.<\/p>\n\n\n\n If you decide to make a report, the Registrar will review the information and decide how to proceed. There are important differences between a complaint and a report. As a reporter you would not be involved in the investigation. This means you won\u2019t get any additional information about the matter or a copy of any decision. There is no set time frame for investigating reports. Finally, there is no opportunity to seek a review of any decision before HPARB.<\/p>\n\n\n\n Do you need to make a mandatory report<\/a>?<\/p>\n<\/div>\n\n\n\nRegulations Related to Complaints and Reports<\/h4>\n\n\n\n
Making a Complaint<\/h3>\n\n\n\n
Step 1: Review Frequently Asked Questions<\/a> about complaints and reports. <\/h5>\n\n\n\n
Step 2: Submit your Complaint using the link below:<\/h5>\n\n\n\n
Step 3: Submit your complaint with all relevant supporting documents.<\/h5>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
WHAT HAPPENS AFTER I SUBMIT MY COMPLAINT?<\/strong><\/h4>\n\n\n\n
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<\/li>\n\n\n\nMaking a Report<\/h3>\n\n\n\n
Step 1: Determine what kind of report you are making. <\/h5>\n\n\n\n
Step 2: Use the link below. A report must be filed in writing.<\/h5>\n\n\n\n